The return of jewelry made of precious metals and/or with precious stones of proper quality is carried out if the product was purchased remotely (excluding the possibility of direct acquaintance of the buyer with the goods before the receipt is issued), and the request for a refund is received no later than 7 (seven) calendar days from the date of receipt (purchase) subject to the preservation of the presentation and labeling of the product (seals and tags are preserved).
Purchases made in the offline store are not subject to return and exchange (according to the Decree of the Government of the Russian Federation dated 31.12.2020 No. 2463).
The refund for the specified products is carried out within 14 (fourteen) working days from the date of receipt of the products by the buyer.
The seller's transportation costs when returning jewelry made of precious metals and/or with precious stones of proper quality purchased remotely are compensated by the buyer.
Jewelry of inadequate quality, regardless of how it was purchased (in a store, an order pick-up point or from a courier), can be returned or exchanged, it is necessary to send a request to the post office info@iqdiamonds.ru . The deadline for consideration of the application is 24 hours.